This Refund Policy explains how cancellations and refunds work for services provided by webdesignco. It should be read together with our Terms and Conditions.
Our services are provided on monthly plans. There is no upfront project fee.
1. 14-day money-back period
If you are a new client, you can cancel within 14 days of your first monthly payment and receive a full refund of that payment. To do this, email dgdekoker@gmail.com within the 14 days and tell us you want to cancel.
When you cancel within this period, your services end and the website is taken offline. The 14-day period applies only to your first payment, not to later monthly payments.
2. Cancelling after 14 days
After the first 14 days, you can cancel your monthly plan at any time by giving 30 days' written notice, as set out in our Terms. There is no minimum term, and you will not be charged for any month after your notice period ends.
Monthly payments made after the 14-day period are not refunded, because the services for that month have been provided or reserved for you.
3. If something is not right
If you are unhappy with our services, please email dgdekoker@gmail.com with details. We will look into it promptly and, where we have not delivered what was agreed, we will first try to put it right. If we cannot, we will discuss a fair outcome with you, which may include a full or partial refund.
Refunds are paid back using the original payment method.
4. Your legal rights
Nothing in this policy affects any rights you have under the law, including any statutory rights you may have as a consumer in the country where you live.